La Posada del Pez (Traditional Cuisine)

La Posada del Pez is a restaurant that is characterized by its simplicity and the richness of the ingredients of its dishes, as well as the great variety of products from the land or the sea, such as vegetables and fish of all kinds, which it produces. It is located in Tenerife, Canary Island and it is specialized in Canarian and author cuisine, made with local and seasonal products.

One of the owners of La Posada del Pez has agreed to answer our questions. Thank you very much!

Q: How do you understand quality and which actions do you carry out to deliver it accurately?

A: For us quality is about a good experience. We care a lot about our clients and we strive to improve their experience at the restaurant. About the actions, we treat our customers closely and we ask for constant feedback; we want them to feel fully satisfied so we have internal forms with their likes, allergies, preferences…

Q: What is the principal advantage that the restaurant receives from putting effort on quality management and customer service?

A: Nowadays, La Posada del Pez has a database of 1000 active clients. This is a very important achievement because we are a small restaurant – with a capacity of 30 guests – and we have built it in only 3 years. We consider it an advantage because we know people listen to us, what impacts directly on our power of congregation.

Q: Do you have implemented any mechanism of quality management, which goals does it help to achieve?

A: Yes, we have a wide range of integrated and systematized processes. I would like to highlight our process of qualification of suppliers which helps us to correct failures and improve the final product that the client will receive.

Q: Do you use frequent mechanisms of communication to obtain feedback from clients about the product and the service that the restaurant offers? Which ones?

A: Yes, weekly we inform our clients about events and suggestions but at the same time we ask about their recent experience at the restaurant. It is very helpful to identify customer service mistakes and resolve them in situ.

Thank you for your collaboration, Posada del Pez!